MCA Collection Agency Home Make a Payment to MCA Collection Agency BBB A+ Rating

Keys to Handle Difficult Situations

Keys to handle difficult situations

Always keep your cool.  Always think before you speak.  When we are angry our IQ drops dramatically and we say and do things we many times we regret.   Many times when you respond when angry it only escalates the situation.  If handled correctly it can dissipate the situation.  This is where using what we were taught at home or school will help and count to 10 before speaking at all.

Time Bomb TNT DynamiteChoose your Battles

Some things just aren’t worth the time or energy.  Determine if it is worth the confrontation.  Be tactful but be sure it is worth it.   Sometimes it is best to just keep a healthy space between you and them until you can calm down.

Respond don’t React 

When you have a belligerent person remember to respond not react.  Most of the time people just want to be heard.  Take a calm motion free approach to listen and respond. Sometimes it is easier to respond peacefully when you put yourself in the other person’s shoes.  How would you want to be treated.;

Separate the Emotions

Be the stronger more reasonable problem solver.  Remember to remove your emotions from the equation to get a truer feel for the situation.  Be careful to keep your emotions in check and not play favorites when helping resolve between two people 

Use the Sandwich Approach

Give a compliment, then sandwich between another compliment exactly what the issue you need to approach is.   Be kind. Put yourself in their shoes. No one likes to be criticized.

When Possible Use Humor

Humor can help you take the guarded defensive person down.   Humor can be an extremely powerful was to defuse the situation.  We also remember things longer when it has humor included.


The Golden Rule is the best Rule to use when dealing with Everyone!
MCA is a third party debt collection agency that has been in constant business since 1950.  We are rated A+ with the Better Business Bureau and we pride ourselves in excellent customer service along with delivering great recovery rates.  There is no cost to you unless we collect!  Why not try and re coop some of your past due accounts with no out of pocket expense?



  • Disclaimer

    This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication is from a debt collector.

    Hours of Operation

    Monday - Friday 8AM-5PM Central

    Call Us


  • Contact Us Today

    Your Name (required)

    Your Email (required)



    Copyright © 2018 | |

    Like MCA on Facebook Follow MCA on Twitter RSS Link with us on LinkedIn Our YouTube Channel